Friday · July 17, 2026 · Front Desk

Lucia Fernandez

Counter 3 · Main Lobby Day Shift · 8:00 AM – 4:00 PM Counter Open

Patients Waiting: —
Active Tokens: —
Emergency Counter: —

11:12AM

Friday · July 17, 2026

Front Desk Flow

Doctor Assignment stage

Patient Registration
8:00 AM
Appointment Check-in
8:30 AM
Token Generation
9:00 AM
Doctor Assignment
10:30 AM
Now
Billing
12:00 PM
Completion
3:30 PM

Live Token Queue

7 active · avg wait 12m

Waiting

A-42

Johan Petersen

Dr. Chen · Cardiology

#1 in line 18m

V-07

Amelia Hartley

Dr. Nakato · Dermatology

VIP#2 in line 9m

A-43

Rahul Krishnan

Dr. Osei · Orthopedics

#3 in line 14m

A-44

Sofia Marino

Dr. Nakato · Dermatology

#4 in line 5m

Called

A-41

Peter Kowalski

Dr. Osei · Orthopedics

12m

E-04

Fatima Al-Rashid

Dr. Ferreira · Emergency

Emergency 2m

In Consultation

A-38

Miriam Adeyemi

Dr. Chen · Cardiology

Completed

A-35

George Mensah

Dr. Chen · Cardiology

A-36

Hana Suzuki

Dr. Nakato · Dermatology

A-37

Liam O'Connor

Dr. Osei · Orthopedics

Today's Appointments

6 to seat

10:40 AM

Delayed

Bruno Silva → Dr. Osei

Doctor running 25 min behind

11:00 AM

Current

Miriam Adeyemi → Dr. Chen

In consultation — room 4

11:20 AM

Upcoming

Peter Kowalski → Dr. Osei

Checked in · token A-41

11:30 AM

VIP

Amelia Hartley → Dr. Nakato

Private lounge · concierge notified

11:40 AM

Emergency

Fatima Al-Rashid → Dr. Ferreira

Fast-tracked from ED triage

11:50 AM

Walk-in

Sofia Marino → Dr. Nakato

Registered 10:58 AM · token A-44

12:10 PM

Upcoming

Johan Petersen → Dr. Chen

Awaiting call · token A-42

12:30 PM

Walk-in

Rahul Krishnan → Dr. Osei

X-ray review · token A-43

Registration Desk

5 in progress

Sofia Marino

10:58 AM

New Registration · Insurance verifying

ID captured · form 2 of 3

Rahul Krishnan

10:45 AM

Returning Patient · Records matched

All documents on file

Amelia Hartley

10:30 AM

VIP Registration · Complete

Concierge pack issued

Bruno Silva

10:12 AM

Insurance Update · Pending insurer reply

Policy scan uploaded

Fatima Al-Rashid

11:05 AM

Emergency Intake · Fast-tracked

Forms deferred — post-triage

New today

Returning

Insurance checks

Pending forms

Waiting Area · Lobby A

21 of 32 seated

AvailablePatientFamilyEmergency

16m

Avg wait

Family waiting

Emergency queue

Doctor Availability

Dr. Sarah Chen

In Consultation

Cardiology

Miriam Adeyemi · Next free: 11:20 AM

Dr. Kwame Osei

In Consultation

Orthopedics

Bruno Silva · Next free: 11:35 AM

Dr. Inès Ferreira

Available

Emergency

Next free: Now

Dr. Amina Nakato

On Break

Dermatology

Next free: 11:30 AM

Dr. Viktor Halvorsen

Surgery

General Surgery

OT-2 · appendectomy · Next free: 1:30 PM

Dr. Elena Vasquez

Offline

Pediatrics

Next free: Mon 9:00 AM

Visitor Passes

4 on site

V-118

Rosa Delgado Jr.

10:40 AM

Rosa Delgado · Ward 4B

Approved

Tunde Adeyemi

11:02 AM

Miriam Adeyemi · OPD

Waiting Approval

V-119

Clara Petersen

10:55 AM

Johan Petersen · OPD

Approved

E-12

Al-Rashid Family (2)

11:06 AM

Fatima Al-Rashid · ED

Emergency

Billing Counter

Today

Daily Collection

+12% vs yesterday

$8,550

30 transactions · counter + kiosk

Pending Payments

$1,840

7 invoices

Insurance Pending

$3,120

4 claims

Refund Requests

$260

2 requests

Paid Today

$5,430

23 receipts

Announcements

Emergency Broadcast

10:50 AM

Code Blue drill at 2:00 PM — lobby announcements will pause for 10 minutes.

Doctor Announcement

10:15 AM

Dr. Nakato's afternoon clinic moves to Room 12 — redirect checked-in patients.

System Alert

11:00 AM

Token display board 2 rebooting at 11:30 AM — announce tokens verbally for 5 min.

Facilities Notice

9:40 AM

Main lobby elevator under maintenance until 1:00 PM — direct visitors to the east stairwell.

Desk Performance

Live · resets at shift end

Patients Registered

target 30 / shift

Avg Registration Time

4m 10s

target < 5m

Check-ins Completed

35 booked today

Walk-ins Managed

all tokened < 6m

Token Efficiency

92%

called on schedule

Calls Answered

avg pickup < 15s

ID Verifications

27 of 30 checked

Avg Wait Time

6m 40s

target < 8m

Front-desk satisfaction (exit survey)

4.7 / 5

Desk Activity

Tokens11:08 AM

Token A-44 generated for Sofia Marino — Dermatology

Visitors11:06 AM

Emergency pass E-12 issued to Al-Rashid family

Emergency11:05 AM

Emergency intake fast-tracked — Fatima Al-Rashid to ED

Registrations10:58 AM

New patient registered — Sofia Marino (walk-in)

Check-ins10:55 AM

Johan Petersen checked in for 12:10 PM with Dr. Chen

Billing10:52 AM

Invoice #4821 settled — $180 card payment

Registrations10:45 AM

Returning patient matched — Rahul Krishnan

Visitors10:40 AM

Visitor pass V-118 approved for Ward 4B

Check-ins10:30 AM

VIP arrival — Amelia Hartley escorted to private lounge

Billing10:12 AM

Insurance claim submitted for Bruno Silva — $940