PositiveResolvedDoctor
Dr. Chen was incredibly attentive and explained everything clearly. Best cardiac care I've received.
Hospital reply
Thank you for your feedback. We're glad to hear about your experience and will keep improving.
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14 Reviews
64% Positive
5 Awaiting Reply
Patient Feedback Center
3.7
Overall satisfaction · 14 ratings
3.7
Average Rating
of 5
14
Total Reviews
All
43
NPS Score
Net
64%
Positive
Happy
5
Awaiting Reply
New
3
Resolved
Closed
0 reviews
0selected
PositiveRespondedNursing
Nurses were kind and patient with my son. Slight delay at check-in.
Hospital reply
Thank you for your feedback. We're glad to hear about your experience and will keep improving.
NegativeEscalatedWait Time
Waited over 90 minutes past my appointment time. Frustrating experience.
PositiveNewCleanliness
Spotless facilities and very hygienic. Felt safe throughout my visit.
NeutralNewBilling
Treatment was fine but the billing process was confusing and slow.
PositiveRespondedDoctor
Excellent follow-up care. The whole team is professional and caring.
Hospital reply
Thank you for your feedback. We're glad to hear about your experience and will keep improving.
NegativeEscalatedService
Reception staff were dismissive and unhelpful during an emergency.
PositiveResolvedFacilities
Modern facilities and comfortable waiting area. Parking could be better.
Hospital reply
Thank you for your feedback. We're glad to hear about your experience and will keep improving.
PositiveNewNursing
The pediatric nurses made my child feel at ease. Wonderful team!
NeutralNewWait Time
Good consultation but appointment scheduling needs improvement.
PositiveRespondedDoctor
Knowledgeable doctor. Would appreciate more time during consultation.
Hospital reply
Thank you for your feedback. We're glad to hear about your experience and will keep improving.
PositiveResolvedService
From reception to discharge, everything was smooth and friendly.
Hospital reply
Thank you for your feedback. We're glad to hear about your experience and will keep improving.
NegativeNewCleanliness
Emergency ward could be cleaner. Long wait for a bed.
PositiveRespondedDoctor
Dr. Kumar is thorough and reassuring. Very grateful for the care.
Hospital reply
Thank you for your feedback. We're glad to hear about your experience and will keep improving.
| Patient | Rating | Sentiment | Category | Department | Comment | Status | Actions | |
|---|---|---|---|---|---|---|---|---|
 Ava Thompson2026-09-11 | Positive | Doctor | Cardiology | Dr. Chen was incredibly attentive and explained everything clearly. Best cardiac care I've received. | Resolved | |||
 Liam Carter2026-09-10 | Positive | Nursing | Pediatrics | Nurses were kind and patient with my son. Slight delay at check-in. | Responded | |||
 Noah Bennett2026-09-10 | Negative | Wait Time | Orthopedics | Waited over 90 minutes past my appointment time. Frustrating experience. | Escalated | |||
 Emma Wilson2026-09-09 | Positive | Cleanliness | General Medicine | Spotless facilities and very hygienic. Felt safe throughout my visit. | New | |||
 Oliver Reed2026-09-09 | Neutral | Billing | Neurology | Treatment was fine but the billing process was confusing and slow. | New | |||
 Sophia Davis2026-09-08 | Positive | Doctor | Cardiology | Excellent follow-up care. The whole team is professional and caring. | Responded | |||
 Mason Clark2026-09-08 | Negative | Service | Emergency | Reception staff were dismissive and unhelpful during an emergency. | Escalated | |||
 Isabella Lopez2026-09-07 | Positive | Facilities | General Medicine | Modern facilities and comfortable waiting area. Parking could be better. | Resolved | |||
 Ethan Turner2026-09-07 | Positive | Nursing | Pediatrics | The pediatric nurses made my child feel at ease. Wonderful team! | New | |||
 Mia Hall2026-09-06 | Neutral | Wait Time | Neurology | Good consultation but appointment scheduling needs improvement. | New | |||
 Henry Scott2026-09-05 | Positive | Doctor | Cardiology | Knowledgeable doctor. Would appreciate more time during consultation. | Responded | |||
 Amelia Green2026-09-04 | Positive | Service | General Medicine | From reception to discharge, everything was smooth and friendly. | Resolved | |||
 Jack Adams2026-09-03 | Negative | Cleanliness | Emergency | Emergency ward could be cleaner. Long wait for a bed. | New | |||
 Grace Nelson2026-09-02 | Positive | Doctor | Neurology | Dr. Kumar is thorough and reassuring. Very grateful for the care. | Responded |
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