⌘K

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Complaints

Track and resolve complaints raised by patients and staff

7

Total Complaints

3

Open

2

In Progress

2

Resolved

All Complaints 7 of 7

Complaint ID	Complainant	Category	Description	Date Filed	Assigned To	Status
#CMP-00001	Rachel Simmons	Billing	Discrepancy in the final invoice amount for inpatient stay.	2024-12-01	Billing Desk	Resolved
#CMP-00002	Tom Alvarez	Staff Behavior	Reported rude interaction with front desk staff.	2024-12-02	Patient Relations Team	In Progress
#CMP-00003	Wendy Park	Facility	Waiting room air conditioning not functioning.	2024-12-03	Facilities Head	Open
#CMP-00004	George Ibe	Service	Long wait time for lab results.	2024-12-04	Lab Manager	In Progress
#CMP-00005	Linda Choi	Other	Difficulty reaching the appointment hotline.	2024-12-05	Call Center Lead	Open
#CMP-00006	Victor Hale	Billing	Insurance co-pay charged incorrectly.	2024-12-06	Billing Desk	Resolved
#CMP-00007	Sana Malik	Facility	Elevator out of service in Block B.	2024-12-07	Facilities Head	Open